Acquisition expands Intelenet’s European delivery capabilities with centres at Fort William and Plymouth

London, UK -- (SBWIRE) -- 03/11/2010 -- Intelenet Global Services (Intelenet) one of the world’s leading business process outsourcers, has acquired FirstInfo. FirstInfo, the services arm of rail operator FirstGroup, is responsible for customer management, ticket issuing and back-office processing across rail franchises including FirstCapitalConnect, First ScotRail and First Great Western.

The deal, which was formally concluded on the 10th January 2010, sees Intelenet take over FirstInfo’s two UK contact centres in Fort William and Plymouth.

FirstInfo has been rebranded under the banner of Intelenet UK Services

Susir Kumar, CEO & Managing Director of Intelenet, comments, “This acquisition marks the second phase of a major offensive to scale up our European capabilities. Customers are increasingly seeking new delivery models including more onshore and near-shore capacity. Having recently launched a new centre in Krakow, we are committed to expanding via acquisition and organic growth in the UK.”

Under the agreement, Intelenet will continue to handle customer management, correspondence, ticketing and other back office processes for FirstGroup’s rail customers.

FirstInfo has been sold by FirstGroup to enhance its customer services whilst enabling it to focus more fully on its core transport business. FirstGroup will work closely with Intelenet going forward to improve service delivery to its rail customers via improved contact centre infrastructure, whilst building on the skills and knowledge of FirstInfo’s existing staff.

Belen Martinez, First’s Rail Division Business Development Director, said of the sale: “It will be business as usual and the new contract with Intelenet will enable First to improve services to customers.

“Intelenet specialises in the delivery of contact centre services and there will be investments in new technology and processes at the centres.

“We will work closely with Intelenet over the coming months to improve service.”

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Intelenet Global Services has been recognised as a Leader in the International Association of Outsourcing Professional's, 2010 Global Outsourcing 100 list.

London, England -- (SBWIRE) -- 02/20/2010 -- Mumbai, London February 19, 2010: Intelenet Global Services Pvt Ltd (Intelenet), one of the world’s largest business process outsourcers, has been recognised by the International Association of Outsourcing Professionals (IAOP) as a Leader in its 2010 Global Outsourcing 100 list. This marks the second year in a row Intelenet has been placed in the Leader’s category.

The Global Outsourcing 100 is an annual ranking of the world’s best outsourcing service providers and advisors. The list is compiled by the IAOP with a rigorous review by an independent panel of judges. Ranking is based on criteria of excellence in growth, customer experience, management capabilities and depth and breadth of competencies.

Susir Kumar, Intelenet CEO, commented, “Being recognised as a Leader for the second year in a row is testament to the way Intelenet has forged ahead and innovated even through difficult economic times. Going forward we intend to capitalise on our growth and continue to offer best-in-class and innovative solutions to bring ever-increasing value to our clients.”

Michael Corbett, IAOP Chairman, said, “As the economy recovers, partnering with the world’s best outsourcing providers and advisors will be more important than ever. The Global Outsourcing 100 and The World’s Best Outsourcing Advisors help companies easily identify those partners that will help them emerge as leaders.”

“Being named [in the awards] is a great recognition, particularly given the strong competition, and these companies should be proud of achieving excellence in outsourcing,” Corbett continued.

Intelenet was also recently ranked 15th in Dataquest’s prestigious Top 20 BPO provider survey in 2009. Intelenet has continued its rapid expansion since the acquisition of Upstream and Travelport ISO in 2007, significantly extending its European footprint through centres in Poland and the United Kingdom.

Editor’s Notes

About Intelenet Global Services
Intelenet Global Services is a leading global third party BPO Company that that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia and India. This specialized BPO expertise enables us to cost-effectively align practical solutions with specific outsourcing strategies and needs of our clients.

The Intelenet growth story involves rapid growth from just 25 employees at a single site to over 26,000 employees across 30 locations in India and overseas in just 8 years, making it the 2nd largest employer in the Indian BPO space. Intelenet’s growth in the BPO industry has been spurred by its dedicated effort in creating valuable relationships and its focus on quality and timely delivery.

For more information please contact:
India
Avina Lobo
Intelenet Global Services
M: 9833180715
Email: avina_l@intelenetglobal.com

About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 100,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.outsourcingprofessional.org.

For more information please contact:
Kimberly Maneeley
IAOP Director, Marketing & Communications
+1.845.452.0600, ext. 104
kim.maneeley@outsourcingprofessional.org

About The Global Outsourcing 100
The International Association of Outsourcing Professionals® (IAOP®) is in its fifth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World&aposs Best Outsourcing Advisors.

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics.

They include not only today’s leaders, but tomorrow’s rising stars. The World&aposs Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

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Opening of BPO facility in Krakow, Poland to enhance nearshore presence

London, England -- (SBWIRE) -- 02/04/2010 -- Intelenet Global Services Pvt. Ltd. (Intelenet) today announced the launch of a new centre in Krakow, Poland. This 150-seater facility, located in the Southern part of Poland, will enhance the company’s near shore capabilities in Europe and increase its global footprint to 35 centres. Intelenet plans to grow the facility to 500 seats in around a year.

The Krakow facility will provide multilingual capabilities in German, French, Italian, Dutch, and Spanish to global clientele and will cater to several verticals especially the BFSI and travel industries. Being the second largest city in Poland, after Warsaw, and equipped with a huge talent pool, Krakow is a booming destination for outsourcing. The city offers a huge talent pool with a presence of 20 universities and over 52,000 students graduating annually.

Speaking at the launch, Mr. Susir Kumar, managing director and chief executive officer said, “The BPO business has truly grown global over the years and clients look at outsourcing partners that can manage critical processes from multiple global locations. Aimed to enhance our European delivery capabilities, the new facility at Krakow is a step forward to augment our nearshore presence, and provide a globally integrated service offering to our clients”.

“Poland has emerged as a key BPO destination in mainland Europe, and Krakow has a rich multi-lingual talent base which made it our preferred choice for setting up our first centre in Europe,” added Mr. Kumar.

Intelenet has taken rapid strides post the MBO backed by Blackstone in June 2007. The company’s global delivery expansion subsequent to the acquisition of Upstream and Travelport ISO in 2007, has also added new geographies such as Mauritius along with a multiple language capability portfolio with Spanish and French. It has also added centres on the domestic side of its business over the past one year and continues to maintain a leadership position in the Indian BPO landscape.

About Intelenet Global Services
Intelenet Global Services is a leading global third party BPO Company that delivers Business Process Outsourcing (BPO) services to Fortune 500 companies in the UK, USA, Australia and India. This specialized BPO expertise enables us to cost-effectively align practical solutions with specific outsourcing strategies and needs of our clients.

The Intelenet growth story involves rapid growth from just 25 employees at a single site to over 31,000 employees across 35 locations in India and overseas in less than a decade, making it the second largest employer in the Indian BPO space. Intelenet’s growth in the BPO industry has been spurred by its dedicated effort in creating valuable relationships and its focus on quality and timely delivery.

For more information, please contact:
Press contacts
Toby Brown/ Morgan Fitzsimons
intelenet@buffalo.co.uk
020 7292 8680

For more information on this press release visit: http://www.sbwire.com/press-releases/sbwire-37707.htm